STFU - tough & tender toys

Frequently Asked Questions

Toys, Gear and Puzzles

All of our items are handmade with exception to the silicone paddles and medical grade silicone balls.
Our silicone medical grade balls were designed and patented by an entrepreneur in the United States.

Are all of your items really handmade?

Do you ever plan on making lingerie or leather harnesses?

Custom made harnesses and lingerie are on the to do list. 


Payments

We accept Visa, MasterCard, American Express, Diners Club, JCB, Discover and PayPal as poyment types

What type of payments do you accept?

We use Stripe as our payment processor. Stripe is the leading company in the market, providing the technical, fraud prevention, and banking infrastructure required to operate on-line payment systems. 

Is my credit card data secure?


Order Tracking

It can take up to seven business days for us to manufacture, process and ship your order. If you placed your order more than seven business days ago and have yet to receive a shipment notification and tracking number please contact us at info@stfu.nyc.

I haven't received a tracking number. What should I do? 


Shipping and Returns

Where do you ship?

We ship across the United States and Canada! If you have a question about shipping to another detstinattion, reach out to info@stfu.nyc for more information

Sorry, we don"t ship to PO boxes.

Do you ship to PO boxes?

Currently, US standard shipping can take 2-8 business days, and international shipping can take up to 10 business days. 

When can I expect my order?

Absolutely! You can gift any of our products in our online store. Simply enter your giftee’s address during checkout and we’ll take care about the rest.

Can I ship a gift to someone?

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)

Please see our return policy here

Why do you not except returns?


Podcast

Please email us in our contact form a topic you would like to hear and we will relay the message

How does one reach Cougar and the Milf to suggest a topic of discussion?